Privacy Policy

Hope & Heart Counselling respects your privacy and handles personal data in accordance with Singapore’s Personal Data Protection Act (PDPA).

What we collect
When you use the contact form on this website, we collect the information you provide — typically your name, email address, and any details you choose to share in the form.

Why we collect it
This information is used to respond to your enquiry and arrange a consultation or appointment if it’s applicable. We don’t use it for any other purpose without your consent.

How it’s handled
Enquiries submitted through this site are received via Google Forms and stored with restricted access. We do not sell, rent, or share the information you send us with third parties, except where required by law.

Website analytics
We use Google Analytics to understand how this website is used — for example, which pages are read most often and how visitors found us. This is collected through cookies in your browser, is only ever viewed as overall numbers, and does not identify you or connect to anything you send through the contact form.

The data is processed by Google and may be stored outside Singapore. Most browsers allow you to block or clear cookies if you prefer.

Once you become a client
If you go on to receive counselling with us, a separate Informed Consent document, provided before your first session, will explain how your information is collected, used, and protected as part of that ongoing relationship.

If you have any questions about this, please contact us at “helloAthnhcounselling.com”*.

*Note: The email address is spelled out literally to prevent spam bots from picking it up. Please replace “At” with “@”.

Last updated: 11 October 2026