FAQ

What is the free 20-minute online consultation about?

You can schedule a once-off, free 20-minute online consultation where you can ask any questions you may have. It can help you to decide if you wish to proceed with therapy at Hope and Heart Counselling. Please contact us using the provided form or email us at "helloAthnhcounselling.com"* to schedule the free online consultation.

You can also email your questions to "helloAthnhcounselling.com"*.


*Note: The email address is spelled out literally to prevent spam bots from picking it up. Please replace "At" with "@".

What can I expect at a counselling session?

Before the initial session, you will receive an email with administrative details from Hope and Heart Counselling that include the payment details and a few forms to complete in advance. Payment is required in advance before each session.

At the initial session, please allow the counsellor to get to know you and what made you seek counselling. You can ask any questions you may have about therapy as well. Therapy goals will be developed together, and the goals will guide the rest of the therapy sessions.

The initial session will take 90 minutes. At Hope and Heart Counselling, the predominant approach used is Internal Family Systems (IFS), although other approaches (see "About") can be employed, depending on suitability and preference. Follow up IFS sessions are best at 90 minutes each as well. Depending on your therapy plan, the non-IFS sessions may be at 60 minutes.

Is everything I share confidential?

What you share with the counsellor is kept confidential except in cases where there might be harm to yourself or to others, or where there are legal obligations. As part of our professional obligations, counsellors are required to receive supervision with a clinical supervisor/consultant and sometimes with other counsellors; care will be taken to preserve the clients' anonymity.

What are your rates?

The current rate for online therapy is S$180 for a 90-minute session, which is based on an hourly rate of S$120. The rate is slightly lower as all therapy sessions are currently held online via Zoom. Payment is required in advance before each session.

How do I make payment?

If you are in Singapore, you can make payment to Hope and Heart Counselling using a QR code that will be provided to you. For those based overseas, payment can be made through Wise (formerly TransferWise).

How long is each session?

The initial session will take 90 minutes. At Hope and Heart Counselling, the predominant approach used is Internal Family Systems (IFS), although other approaches (see "About") can be employed, depending on suitability and preference. Follow up IFS sessions are best at 90 minutes each as well. Depending on your therapy plan, the non-IFS sessions may be at 60 minutes.

What is the policy for cancellations or missed appointments?

At least 48 hours' notice is required if a client needs to reschedule or cancel an appointment, failing which the session will be charged in full. For appointments on Mondays or Tuesdays, please reschedule or cancel it by 4pm on Fridays.

What goals should I have for counselling?

At Hope and Heart Counselling, the therapy goals will be developed together, and they will guide the rest of the therapy sessions. Examples of goals are: To learn to live with loss, to deal with anxiety better, to get unstuck emotionally, to deal with anger, to have better relationships, to heal the pain felt inside, etc.

Can I change my mind about the counselling?

We can determine at the initial session if there is a good fit or if you can be referred to other professionals. You are also free to terminate the counselling arrangement at any point, although a closure session to round up the therapy is recommended.

Please note that at least 48 hours' notice is required if a client needs to reschedule or cancel an appointment, failing which the session will be charged in full.

Where are sessions held?

All sessions are currently held online via Zoom.

How do I schedule an appointment?

Please contact us using the online form or email us at "helloAthnhcounselling.com"* to schedule the once-off, free 20-minute online consultation or initial and follow-up sessions. In response to your appointment request, you will receive an email with the administrative details.

Apart from the once-off, free 20-minute online consultation, payment must be made in advance before each session and there is a 48-hour cancellation policy. All therapy sessions are currently held online via Zoom, at slightly lower rates.


*Note: The email address is spelled out literally to prevent spam bots from picking it up. Please replace "At" with "@".

If you have more questions, feel free to email Hope and Heart Counselling at "helloAthnhcounselling.com"*, or fill up the contact form and we will get back to you as soon as possible.

*Note: The email address is spelled out literally to prevent spam bots from picking it up. Please replace "At" with "@".